Xbox Series X owners furious as bizarre bug causes controller to disconnect – how to fix it
XBOX Series X owners have been hit by an infuriating issue with their console controllers that makes it almost impossible to play games.
The joypads of thousands of gamers are struggling to connect to Microsoft’s £450 console, which launched in November.
The US tech titan has acknowledged the problem and will attempt to fix it in a future software update.
Reports of the bug, which also affects players on Xbox One and Xbox Series S, emerged on social media last month but have gathered pace this week.
Wireless controllers often fail to connect to the consoles, or repeatedly attempt to reconnect in the middle of games, according to multiple tweets.
The issue appears to affect thousands of gamers, BGR reports.
My kingdom for a Xbox controller that doesn’t disconnect at random. pic.twitter.com/NBfubjWnC5
— Milton Allemand (@mjallemand) December 31, 2020
“My kingdom for an Xbox controller that doesn’t disconnect at random,” one Twitter user wrote last week, alongside a video of the faulty joypad.
Another complained of troubles with two new controllers that “disconnect randomly and repeatedly from games” on Xbox One.
Microsoft released the latest version of its joypad alongside the Xbox Series X and Series S on November 10.
It features a range of subtle changes, including a new “share” button.
The joypads of thousands of gamers are struggling to connect to Microsoft’s £450 console[/caption]
Gamers can connect the device to their Xbox One or PC as well as Microsoft’s next-gen consoles.
In a statement, the company admitted that its controllers were switching off at random, and pledged to resolve the issue.
“We put all of our products through rigorous quality assurance testing and are committed to providing customers with an unparalleled gaming experience,” a spokesperson said.
“We are aware some players may be experiencing disconnects with their new Xbox Wireless Controllers and our teams are actively working on a solution to be included in a future update.”
PlayStation 5 and Xbox Series X – when did they launch and how much do they cost?
Microsoft launched the Xbox Series X and its smaller, cheaper sibling, the Series S, on November 10.
The release date covered the UK, US, Australia and a bunch of other countries worldwide.
The disc-free Series S costs £249/$299, while the Xbox Series X comes in at £449/$499.
So how does that compare to the new Xbox’s biggest rival, the PlayStation 5?
The PS5 launch fell on November 12, but not everywhere.
That date only stood for the US, Japan, Canada, Mexico, Australia, New Zealand and South Korea.
UK gamers had to wait until November 19 to order one of the consoles.
The PS5 proper costs £449.99/$499.99, while the digital edition comes in at £359/$399.
Microsoft advised customers to ensure their controller firmware is up to date, which they can do by following the instructions here.
The company added that people should visit the support.xbox.com site if they need further assistance.
Problems are also arising for gamers connecting an Xbox Series X controller over Bluetooth to a Windows 10 PC, according to Microsoft.
The company again advised players to ensure their firmware is up to date and to additionally download the latest version of Windows.
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