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Why does my NHS Covid app say loading? Users report mystery error

Why does my NHS Covid app say loading? Users report mystery error

THE NHS COVID-19 app is causing problems for Android users who say it keeps sending loading notifications.

Frustrated users have taken to Twitter to complain about the mishap and raised concerns about whether the app is working properly.

I don’t know what’s happened to the ‘NHS’ Covid app but mine has been notifying me that it’s loading since last night. Turning notification permissions off and back on again has cleared the persistent notification shield from my phone but it does make me wonder if it’s working.

— Helen (@heltranter) January 13, 2021

Oh.. so everyone’s covid app is doing that loading thing. Thank god, I was panicking.

— JPIllustrations (@OctoJazz90) January 13, 2021

My NHS covid app has been in a perpetual state of loading this morning and it’s keeping me on edge pic.twitter.com/FWXh3Skm5W

— Alexia Christofi 🎊🎉 (@Lex_mate) January 13, 2021

Why does my Covid app say loading?

The problem is reportedly affecting Android users only.

Android owners can still open the NHS COVID-19 app to enter test results, check symptoms, book a test and check into a venue.

A Department of Health and Social Care Spokesperson told us: “We are aware of an issue affecting Android users of the NHS COVID-19 app who are receiving a loading screen notification.

“We are working with Google to urgently investigate and resolve the issue as soon as possible.”

@number10gov What on earth is going wrong with the COVID-19 app? It has been ‘loading’ now for 4 days and i cant find a way to stop this. Maybe this is another product which doesnt do what it says on the tin. Get it sorted Boris cos you don’t meet most of your promises

— Mark Poulton (@MarkPoulton8) January 13, 2021

The cause of the current Android problem is currently unknown.

However, the app website does already have a section called “What should I do if my app is stuck on the blue loading screen?”.

To fix this problem users are advised to update their phone software.

If you upgrade the app and the loading problem is still happening then the advice is to reset your location and privacy in the Settings on your phone.

Then the NHS advises opening the app again and accepting the phone permissions that pop up.

It adds: “If you’re still having issues, you should report a technical problem and include the type of phone you’re using to help us give you the right support.

You can opt to give us your email address so that we can follow up with more information, but this is not required.”

You can easily report a problem on the NHS COVID-19 app support website.

If your NHS Covid app on Android keeps showing a “loading” notification, I went to phone settings, notification settings and then turned off “background activities” notifications for the app, it stopped. I turned them back on again and it hasn’t come back. Doesn’t affect alerts https://t.co/lmiBEr3pY8 pic.twitter.com/D1iwEVLIW2

— Daniel Wainwright (@danwainwright) January 13, 2021

If your problem isn’t with the blue loading screen and just constant notifications of loading then some Android users have been turning “background activities” notifications for the app on and off again.

Data journalist Daniel Wainwright tweeted: “If your NHS Covid app on Android keeps showing a “loading” notification, I went to phone settings, notification settings and then turned off “background activities” notifications for the app, it stopped.

“I turned them back on again and it hasn’t come back. Doesn’t affect alerts.”

It’s currently unclear how many people have been affected or when the issue will be resolved.

How does the NHS Covid-19 App work?

Here’s what the app does…

  • The app uses bluetooth to keep a record of which phones have spent 15 minutes within 2 metres of one another.
  • It uses a technology ‘exposure notification’, which can be enabled in a phone’s settings.
  • It later alerts people if they have been in proximity to someone who has tested positive for Covid-19.
  • They will be asked to self-isolate for 14 days, as well as close contacts.
  • Tracking can also be switched off to prevent false alarms for those working behind a perspex screen or wearing PPE.
  • The app will also allow people to scan specific Dept. of Health QR codes when they enter venues, rather than having to use codes supplied by the venue.
  • App users will also be notified of the risk level in their local area based on the first half of their postcode.

 

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Are you having problems with your NHS app? Let us know in the comments…


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