PS5 ‘scam warning’ as ‘Amazon customers sent cat food and toilet roll INSTEAD of console’
AMAZON is under fire after furious PS5 customers say they received the WRONG orders on launch day – including cat food, loo roll and a foot massager.
The PlayStation 5 went on sale yesterday and some UK Amazon users who pre-ordered claim they received random household items instead.
Read our PS5 launch live blog for the latest news & updates
One angry customers claimed to receive a foot massager instead[/caption]
Happy #PS5 day everyone. Tried to document our one’s unveiling, but Amazon have tricked us with an unsolicited air fryer instead (after giving delivery password). Anyone else had this problem today? pic.twitter.com/99IUSzSJUU
— Bex April May (@bexlectric) November 19, 2020
These obscure items apparently include cat food, loo roll, a coffee machine, an air fryer and even a foot massager.
Upset customers took to Twitter to complain about the blunder.
Their PS5 orders were apparently marked as delivered by couriers even though they are yet to receive the £450 item.
Journalist Bex April May was one of the customers to complain after she received an air fryer she hadn’t ordered and no PS5.
— Bex April May (@bexlectric) November 19, 2020
@bexlectric this happened to me too! I was told to raise a crime report with the police and Amazon will investigate from their end. I was also told there is no way they can contact or track their drivers……what the hell is that about?!?
— Laura Thérèse (@LoraTherese) November 20, 2020
May tweeted: “Happy #PS5 day everyone. Tried to document our one’s unveiling, but Amazon have tricked us with an unsolicited air fryer instead (after giving delivery password). Anyone else had this problem today?”
Some people tweeted her back and said the same had happened to them.
Laura Thérèse replied: “this happened to me too! I was told to raise a crime report with the police and Amazon will investigate from their end. I was also told there is no way they can contact or track their drivers……what the hell is that about?!?”
One angry customer even tweeted Amazon to say she’d been scammed after receiving cat food instead of her new PlayStation.
The exact same thing happened to me, I got a George Foreman grill!
Looked like the box had been opened at some point aswell.
Now I can’t get a replacement because there is no stock anywhere in the UK even though I pre-ordered it 2 months in advance! pic.twitter.com/Cmg3BzVhvg
— Sam Felts (@Sam_Felts) November 20, 2020
— yonic sleuth (@flagwithoutwind) November 19, 2020
Whether this is a case of the PS5 game consoles being stolen or a genuine misunderstanding and delivery blunder currently remains to be seen.
One customer even claimed that a driver stopped outside their house, claimed to deliver the package and then drove off.
Dozens of customers have complained and fear organised criminals may be responsible working at either the firm’s warehouses or delivery drivers.
Sun reader Adam Hassan, 31, had spent months saving up for the new £449.99 PlayStation 5 but was delivered bog roll instead.
The dad-of-one was at work when the package finally arrived at his home so asked partner Antonia, 34, to open up the box.
But Adam, of Bromley, South London, said he was horrified when Antonia called him to say that the box contained Andrex toilet roll.
Antonia, 38, said Adam was left feeling “in-console-able” at the news.
Adam said: “Amazon should absolutely call in the police. There’s loads of reports of this. It cannot be a coincidence. This feels really serious.
“There’s widespread reports. There must be someone, somewhere stealing them. I’ve had a right bum deal. But there’s loads of people in the same position.
“There’s no way of getting it back and it’s just vanished. I’m fuming. It’s a disgrace.”
Adam said he has since complained to Amazon and demanded he be fast tracked a console.
Paul Gibson also told The Sun he had a similar experience, ordering a PS5 only to be sent a table football set and box of office paper.
Paul, 21, of Camberley, Surrey, said: “It’s madness, they can’t get it right and I’m left having spent all that money for a game and some paper.”
The Sun has reached out to Amazon for comment.
It hasn’t replied to use yet but some angry Twitter users have received this message from Amazon Help: “We’re so sorry that you haven’t received your order!
“We’d like to take a closer look into this issue. When you have a moment, please reach out to us directly here: http://amzn.to/UKContactUS“
Even customers who have received their PS5 appear to have concerns.
Several videos posted to Twitter by new owners appear to show odd whirring sounds, odd beeps and more.
The PS5 should be very quiet during set-up, but a number of gamers caught the curious behaviour on film.
@AskPS_UK @AskPlayStation @PlayStation @PlayStationUK Just booting up my #PS5 for the first time, pretty sure it’s not meant to make this noise. Guess I’m not streaming tonight. Any suggestions? pic.twitter.com/SHTtVvRiua
— Ben ‘Platinum Chasers’ Rowland (@ChasersPlatinum) November 19, 2020
The issue appears to only be affected consoles with a disc tray.
“Just booting up my PS5 for the first time, pretty sure it’s not meant to make this noise,” wrote game streamer Ben Rowland, from Platinum Chasers.
Retailers like Game and Amazon are expected to restock the PS5 soon, so anxious fans have a decent chance of bagging one in time for Christmas.
Sony released two new consoles – the PlayStation 5 and PlayStation 5 Digital Edition – worldwide on November 19.
PlayStation 5 specs
These are the geeky bits you’ll want to know about…
- AMD Zen 2 8-core CPU (3.5GHz)
- AMD RDNA 2 GPU (10.28 teraflops, 2.23GHz)
- 16GB GDDR6 RAM
- 825GB SSD storage
- 4K gaming at 60fps, up to 120fps / 8K
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