PS5 owners complain of ‘frustrating’ bugs that stop games downloading and block 4K resolution – how to fix them
THE PLAYSTATION 5 hasn’t been out long, and gamers are already reporting bugs that make the new console tricky to play.
One issue leaves new games stuck in the download queue, while another stops players from enjoying their games in glorious 4K resolution.
Gamers have reported a series of bugs and other issues surrounding the new PlayStation 5 console[/caption]
We’ve put together a list of the most common PS5 bugs – as well as guides on how to fix them – below.
PS5 games stuck in download queue
One major issue plaguing PS5 players is that new games can get stuck in a “queued for download” state without ever being installed onto the console.
The system thinks that the game is downloading, but the download queue remains empty and won’t clear.
The error has been reported by players on Twitter, some of whom suggest the only way fix is a factory reset of the console.
The high-powered console can render games in up to 8K resolution[/caption]
That’s a major inconvenience, as resetting your machine means you have to redownload all of of your favourite games, apps and more.
“Struggling to install games and downloads are not working properly,” one peeved PS5 gamer tweeted over the weekend.
“One download at a time and queues the rest or doesn’t work at all.”
Fortunately, Sony has come to the rescue with a neat workaround that should solve your download woes.
If you’ve experienced issues downloading games with “Queued for Download” or “View Details” messages on PS5, please update the system software to the latest version, start your PS5 in safe mode then rebuild the database. See “PS5:safe mode options” at https://t.co/BfgPSMafxd. pic.twitter.com/Vq7m0dXA23
— Ask PlayStation (@AskPlayStation) November 19, 2020
“If you’ve experienced issues downloading games with ‘Queued for Download’ or ‘View Details’ messages on PS5, please update the system software to the latest version,” the firm tweeted last week.
“Start your PS5 in safe mode then [select] rebuild the database.”
Presumably, a console system update offering a permanent fix is also in the works.
Until Sony releases that, the workaround should solve the problem for now.
PS5 4K/HDR bug
The PlayStation 5 launched in the UK and Europe last week having hit shelves in the US a week earlier[/caption]
Another problem reported by PS5 users surrounds the resolution at which the console works on your display.
Some gamers say the console cannot play games at 4K resolution with High Dynamic Range (HDR) enabled on their TV set.
Instead, they’re forced to play games at 4K with no HDR, or at 1080p resolution with HDR enabled.
Either way, they’re not benefitting from the full graphical might of their £450/$450 console.
As it turns out, this issue is down to human error more than anything else.
What is 4K, Ultra HD and UHD?
Here’s an easy guide to what 4K means…
- 4K, Ultra HD and UHD are all different names for the same type of TV screen. 4K refers to the number of pixels on your TV screen – or the “image resolution”
- The pixels are the tiny dots of colour that make up the image you see on your telly. A pixellated image is one where the pixels are really obvious, because there aren’t many. But images with lots of pixels – like a 4K movie – generally look sharper and clearer
- A true 4K screen has 4096 x 2160 pixels. That means on your TV screen there are 3840 pixels across, and 2160 pixels vertically. That’s roughly 8.3 million pixels on the display in total
- 4K gets it’s name because it’s got four times the number of pixels as a standard Full HD TV
- Full HD (or 1080p) screens have 1920 pixels across, and 1080 pixels going upwards – for around two million pixels in total. So 4K just means your TV has many more pixels on the screen compared to a more common Full HD display
- Ultra HD, or UHD, is basically the same as 4K. If you buy a UHD telly in a shop, you’ll be able to watch 4K content on it with no bother
- But there is a small difference. Almost every TV you ever buy has an aspect ratio of 16:9. That means for every 16 pixels horizontally, there are 9 vertically
- True 4K footage doesn’t quite fit in with that ratio, so you won’t often find TVs with 4096 x 2160 pixels. Instead, to fit with the 16:9 ratio, most 4K TVs will have 3840 x 2160 pixels instead
- If it doesn’t make sense, grab a calculator and divide 2160 by 9. Then multiply it by 16, and you’ll get 3840. That’s the aspect ratio working its magic. So when you see an Ultra HD TV, it just means it’s a 4K image with slightly fewer vertical pixels
- If you try watching a 4K video on a non-4K TV, the video will still play – but it won’t be in 4K quality. To watch a 4K video in 4K quality, you’ll need to fork out for a 4K TV. Similarly, if you’re watching standard or HD footage on a 4K TV, it won’t magically become 4K quality
- Some TVs promise “4K upscaling”, which converts your standard or HD footage to near-4K quality. This works by using software to guess what colours would fill the extra empty pixels missing in HD footage, and then filling them in. This creates a 4K-like effect, but it’s not true 4K
More often than not, it’s because the user has plugged the wrong kind of HDMI cable into their console, or is using the wrong port.
For 4K/HDR content, make sure you’re connecting to the “correct” (wide bandwidth) HDMI on your telly.
Alternatively, some gamers have reported 4K/HDR not working because they’re using their console through their AV receiver or sound bar.
These aren’t able to process high-end graphics. Try plugging your console directly into your TV, instead.
Finally, it may seem obvious, but the reason you aren’t getting a 4K picture may be because your set doesn’t support 4K. Check out our 4K and HDR guide for more details.
PS5 making weird noises
PS5 owners are reporting strange noises coming from their new consoles.
Several videos posted to Twitter last week appeared to show Sony’s machines emitting odd whirring sounds, strange beeps, and more.
The issue appears to only affect consoles with a disc tray.
Twitter user Luke Fletcher said: “Should a ps5 be making this noise?”
And @SKAXIYO said: “Hi I purchased a PS5 today but am having issues with the fan noise as shown in this video as soon as I turned it on.
@PlayStation Fan noise sounds broken upon first start-up and stays like this. Disc version. Can be heard in the whole apartment.
— Frank (FS7N) | WFH (@Frank_Supercell) November 20, 2020
“Please advise as it’s constant and sounds like something is loose inside!”
Frank Keienburg, game lead at Supercell, has since claimed to have found a fix for the noisy problem.
After partly disassembling his console, he figured out that the racket was caused by a sticker that had come loose inside the console.
Removing the sticker solved the issue. Anyone attempting this fix for themselves should consult Sony’s official PS5 teardown video, and Keienburg’s tweet. Taking apart your console may void its warranty.
What is the PS5?
Sony launched two versions of the PlayStation 5 in the UK and Europe on November 19, following the consoles’ release in the US a week earlier.
The full PS5 costs £449/$499, while a Digital Edition without a disc tray is priced at £359/$399.
Each offers gaming at up to 8K resolution and a powerful processor that almost eliminated loading times.
A raft of top games launched alongside the console, including Spider-Man Miles Morales and a revamped version of popular game Dark Souls.
They PS5 is up against stiff competition in the form of the Xbox Series X (£449) and Xbox Series S (£249), which launched worldwide November 10.
The Series X and Series S also sold out around the world within minutes.
Most read in Gaming
In other news, check out our Xbox Series X review.
We also took a look at the Xbox Series S.
And try the powerhouse Dell Alienware R10 gaming PC on for size.
What do you make of the PS5? Let us know in the comments!
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